IT - Project Manager, Store Systems

Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 864 Toys“R”Us and Babies“R”Us stores in the United States and Puerto Rico, and in more than 755 international stores and over 250 licensed stores in 37 countries and jurisdictions.

The position will be responsible for supervising Jr and Sr Business Analysts in the development of business requirements to carry through the project life cycle of large I.T. projects in the Store Systems and Online Finance application areas with specific focus on flawless execution of projects according to plan and within budget. Works as part of a Project Team, formed to deliver IT solutions that address business challenges.

* Oversees the development of specifications related to changes in the business functions throughout the company. * Estimates the resources and participants needed to achieve project goals. * Participates in the design, implementation and distribution of operating procedures for both online and store applications. * Sets and continually manages system expectations with team members and business stakeholders. * Ensures maximum system uptime and stream-lined performance of the application. * Drives all application issues to closure in a timely and professional manner. * Interacts with users of functional applications and IT to understand their needs and anticipate ways in which technological solutions can enhance the business processes. * Works with other team members to ensure that questions and discrepancies about specifications are resolved during the solution development process and ensure business user's needs are addressed throughout the project and represented in the technical solution. * Delegate tasks and responsibilities to appropriate personnel. * Communicates with user community to help them understand the impact of the solution, the project's timeline and expected functionality. * Develops and continually updates knowledge about the technical infrastructure and applications in use. * Participates in the design of the implementation plan. Oversees the development of training and support plans for the users of the application. * Reviews all user documentation. Monitors testing. * Provides continuous process improvements based on business needs throughout the course of the project.

* University degree in the field of Computer Science or Information Systems. * 8+ years’ experience with project management and one or more of the following processes in a retail environment: POS In Store Register Applications, Credit Card Processing and Reconciliation, Brick and Mortar or Online Tax calculation and reporting, Online Fraud Prevention, Gift Card Processing and Reconciliation, Financial Data Collection and Reporting. * Strong interpersonal skills, ability to coordinate and work effectively with other specialists. * Ability to demonstrate strong leadership and to manage and resolve conflicts. * Strong organizational skills, communication skills, ability to understand and explain issues to colleagues and users from both a technical and a business functional point of view. Ability to communicate goals and objectives to team members, ability to communicate and to write effectively. * Ability to effectively prioritize and execute tasks in a high pressure environment. * Attention to detail and a high level of focus on the customer.