Systems Engineer - Site Reliability

Around the corner and around the globe, Tillster simplifies digital ordering, improves customer engagement and grows sales. For more than a decade, we’ve helped turn guests into regulars. Our award-winning technologies have transformed the casual dining and quick service restaurant industries – and made us the global leader in this space.

• Build, monitor and scale our infrastructure during a period of rapid growth
• Tackle complex infrastructure challenges with creative automation and configuration management solutions
• Build and support application environments that are deeply integrated with AWS
• Build custom tools and instrumentation to ensure service availability
• Help improve and expand the coverage of deployment automation
• Implement custom monitoring across the entire application stack, including 3rd party APIs and Point of Sale systems
• Work with partners and vendors on technical improvements and fixes
• Constantly research new technology and techniques that will benefit the team, the company, and its clients

• You are comfortable working in AWS and understand the unique performance and operational characteristics of applications that run there
• You think of infrastructure as code
• You’re comfortable troubleshooting JVM-based distributed systems & web services in a high-traffic, high-visibility environment
• You can creatively solve tricky customer or internal business requirements
• You’re capable of scripting or automating your way through challenges that span multiple systems and environments
• You understand how crippling technical debt can be and you’re guided by an unwavering desire to avoid it
• Python, Ruby, Go, or Java… at least one is your go-to language
• You understand performance tuning concepts and how they apply to high-traffic web & mobile application environments
• By habit, you track and document your work with tools like JIRA & Confluence and you communicate frequently via HipChat & email

What technology you’re familiar with

• Amazon Web Services – we make heavy use of Multi-AZ VPCs, ELB, RDS, S3, and CloudFront and we automatically provision entire environments using tools like Terraform
• Linux – having advanced system administration skills is a requirement
• Jenkins – we use it for CI, builds, and deployment
• Chef – we use it to maintain system configuration state and deploy our software to multiple environments
• Sensu – highly programmable monitoring framework ideal for ephemeral environments like AWS
• Centralized logging tools such as Splunk, Logstash, Graylog, Scribe, Fluentd
• Metrics collection using Graphite, Statsd, New Relic, collectd, Boundary, Datadog, etc.
• HTTP servers and load balancers such as Nginx, Apache, Tomcat, HAProxy, Varnish, F5, Netscaler