Assistant Sales Manager

Tiffany & Co. operates jewelry and specialty retail stores and manufactures products through its subsidiary corporations. Its principal subsidiary is Tiffany and Company.

Responsibilities The Tiffany Assistant Store Manager will effectively lead, develop and support the sales and operations team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Assistant Store Manager is a dynamic, attentive and inspiring leader who has strong relationship building skills with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Assistant Store Manager is the team leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training. The Tiffany & Co. Assistant Store Manager will be accountable for the following Key Accountabilities: Fiscal Accountability: - Drive and motivate sales professionals to achieve individual sales plans. Utilize exemplary Tiffany Strategic Selling skills to effectively identify customer needs and close sales. Tiffany Experience: - Deliver customer the Tiffany Experience through words and actions; Engage every customer in an interaction that results in the highest level of customer satisfaction. Positively contribute to store’s delivery of the Tiffany Experience and Tiffany brand promise. Business Development: - Utilize client development resources such as Engage, Statement Council, Outreach budgets, etc. to maximize sales potential. Personal Leadership: - Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment. Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers. Talent Management - Acquire talent by building a robust internal and external talent pipeline through employee, client and personal networking. Effectively identify and select top talent by using pre-hire assessment reports and interview guides for every hiring decision. Use the Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees; responsible for developing talent by assisting the management team in writing and delivering quarterly performance reviews with members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Ensure timely and effective resolution of all significant performance issues by assisting in creation of action plans for underperforming employees. Creative Visual Merchandising/Merchandising - Be aware of all current Creative Visual Merchandising and Merchandising directives and ensure their timely implementation; maintaining standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, holiday décor. Security - Responsible for maximizing the physical deterrence and floor presence of the entire security staff and ensure front door coverage by a Tiffany & Co. Security Officer during customer hours.

Qualifications Required Qualifications/Primary Job Requirements - Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (i.e., hospitality). - Experience in sales generation and managing the achievement of sales results. - Flexibility to work non-traditional hours, including days, nights, weekends and holidays. - Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system. - The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members. - Strong verbal and written communication skills. - Proven ability and desire to work in a fast-paced, changing environment. - Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). - Must have authorization to work in the United States or in the country where the position is based. Preferred Qualifications/Primary Job Requirements - A college/university degree. - Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. - Sales experience in retail or luxury retail or relevant customer related experience.