Sales Support Specialist

Teleflex

(Morrisville, North Carolina)
Full Time
Job Posting Details
About Teleflex
Teleflex is a global provider of medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care.
Summary
Provide service and sales support to our internal Sales, Marketing and Demand Planning teams as it relates to sales orders, reports, samples and inquiries in a Contact Center environment.
Responsibilities
* Daily communication with Sales, Marketing and Demand Planning personnel regarding order status/creation, general product questions, inventory availability, product pricing/returns/credits, account status/creation, returns, etc. * Play a key role in effectively assisting Sales by completing tasks including, but not limited to: * Researching and analyzing Sales Rep daily open order reports providing detailed feedback on backorder dates, tracking information and order holds * Completion of backorder related substitutions involving close communication with Sales, Marketing, Pricing & Contracts, Accounts Receivable, and distribution facilities * Completing external customer follow-up on quotes, inquiries, order status, deliveries and issues resolved on behalf of the respective Sales Rep * Communicate with internal and external customers, and internal BUs/departments to provide relevant and timely information * Handle and process unique Sales and Marketing requests, including but not limited to: * Sales Rep sample and demo orders * Sample to Bill-Only order transactions * No Charge loaner appliers for the Surgical BU * Interfaces with key departments within the organization and specialized teams within Customer Service * Accurately analyze and research complex processes * Maintains service excellence by adhering to the Quality Assurance program guidelines * Proactively identifies opportunities for synergies with other departments * Build and maintain a supportive relationship and rapport with our Sales and Marketing teams * Provides feedback regarding potential process improvement ideas * Follows and exhibits our corporate ethics standards * May be asked to work overtime per business needs * Other responsibilities as needed and assigned by Leadership
Ideal Candidate
**Education / Experience Requirements:** Minimum level of education/experience required. * High School Degree required. * College Degree in a business related field preferred. * 2+ years' customer service or sales experience required * Experience in a Contact Center environment **Specialized Skills & Other Requirements:** Additional preferred or required qualifications. * Highly customer focused * Excellent oral and written communication skills required * Ability to interact effectively with individuals at all levels in the organization required * Working knowledge of Microsoft Windows OS and program suite preferred * Strong organizational, analytical and problem solving skills required * The ability to successfully multi-task in a face-paced environment * An aptitude for analyzing a situation for root causes and determining the best possible solution and/or direction for resolution * The ability to professionally manage and turn-around difficult customers * Knowledge of medical manufacturing and/or distribution preferred * SAP/CRM experience and knowledge required * Travel Required: 0 % * Ability to work overtime hours.

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