Install Customer Engineer Representative II

Synergy America, Inc. is an MBE Certified and a Women Owned Business founded in 1993 by Harshi & Mani Krishnaswamy. Synergy America, Inc started as a small business in Gwinnett County in 1993 and has now grown to be a multi-million dollar company. We are committed to bringing the best value to our clients. We are always making improvements and look for ways to provide the best service to our customers.

Looking for Install Customer Engineer can perform the various customer Service Level Agreement (SLA) and Provide hardware installation, maintenance and repairs software support of multi- vendor on SCO (Self-Checkout) and/or POS (Point of Sale) equipment at various locations within an assigned territory/region requirements . Perform periodic preventive maintenance routines on products and installs modifications to equipment.

* Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. * Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary. * Verify that the site environment meets the requirements prior to installation or rollout * Responsible for guiding and directing onsite installation assistants. * Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems * Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases * Conducts work at customer site(s), local Client’s offices, or in a virtual environment * May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); * May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas * Responsible for reviewing future schedule and planning his/her travel (airfare - if required, hotel, and rental car) schedule accordingly and within Client’sTravel Policy. * Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation

* High School Diploma or equivalent * 1-3 years of related experience * Travel (up to 90%) * Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills * Specific hardware and operating system knowledge on assigned products. * Systems Architecture (e.g., Client/server architecture, Web based systems) * Extensive customer service skills also Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call * Database management systems (e.g., SQL interfaces, remote data) and Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN) **Preferred Qualification** * Associate’s Degree preferred * 3+ years of related experience * A+ Certification