Support Operations Developer

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media such as Pinterest and Facebook, brick-and-mortar locations, and pop-up shops. The platform also provides a merchant with a powerful back-office and a single view of their business.

Build and scale the tools and systems our Support team uses. Work with the other members of the Support Operations team to re-define how Shopify designs, builds, and maintains a growing set of our Support Tools and Systems Help establish the build vs buy tooling strategies to reduce merchant effort, generate value for merchants and improve operational efficiency.

* Writing back-end code in Ruby * Prototyping and building clean, frictionless, responsive UI * Writing tidy, maintainable stylesheets * Collaborating with other designers and developers * Using TDD to write well-tested code * Fixing bugs fast and taking your time to solve hard problems well * Learning and growing constantly

* Experience with Ruby on Rails or the desire to learn it quickly * Proficiency with UNIX commands and Git. * Experience with relational databases and SQL (we’re mostly on MySQL with some Postgres) * Experience building and scaling user-focused web applications * A strong commitment to user experience and quality * Experience building clean, maintainable CSS and JavaScript * Experience deploying and maintaining applications on services like Heroku or DigitalOcean * Experience building apps for multiple platforms or APIs such as Zendesk, Twilio, etc. * Experience integrating multiple tools and data sources. * Experience tuning a user interface based on customer feedback and data. * Experience refactoring a code base with no impact to customers.