Customer Service Representative

RXBAR

(Chicago, Illinois)
Full Time
Job Posting Details
About RXBAR
RXBAR manufactures and distributes fruit and nut energy bars that are rich in protein. Made with eight or less ingredients, including egg whites and nuts, the bars come apple, blueberry, coconut cacao, and coffee cacao. RXBAR was founded in January 2013 and is based in Chicago, Illinois.
Summary
Over the past year our company has been growing at a rapid pace. This growth has created an influx of customer inquiries through all platforms. We’ve maintained personal interactions with every customer and are working to maintain best in class customer service. We are looking for a Customer Service Representative who is able to multi-task, answer inquiries in a timely manner, and be the company voice to our consumers. This is a great opportunity for someone with a passion for entrepreneurship and a desire to directly impact growth in the business. You will work directly with our top management and founders every day. You’ll have a big impact on our company’s growth.
Responsibilities
* Ensure all inbound and outbound customer needs are met to their satisfaction * Detect and resolve problems our customers experience * Answer inbound emails * Handle phone calls and social media inquiries * Manage and process returns, exchanges, and refunds for customers * Collaborate with the Customer Service team to improve overall customer experience
Ideal Candidate
* Positive attitude, emotional intelligence, and an excitement for growing business * Bachelor's degree in Communications, Business or related field * Customer service experience preferred * Great communicator and strong interpersonal skills * Able to work at a fast pace, effectively manage workload to meet deadlines, while ensuring a high standard of quality * Creative problem solver * Detail-oriented * Self-starter * Empathetic and respectful to others’ needs * Passionate about a healthy lifestyle * Teamplayer * No B.S.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.