Claims Specialist

Today’s complex, dynamic world of highly interconnected, globalized business requires a different approach to risk; smart, agile, innovative.

To handle commercial and personal lines property casualty insurance claim matters for Risk Strategies’ clients

* Receive newly created loss from Claims Administrator and confirm that the claims is filed under the appropriate policy * Review circumstances surrounding claims along with appropriate coverage and verbally communicate preliminary coverage opinion to the client * Acknowledge receipt of claim to client in writing and request all documents necessary in order to move forward and properly advocate on client’s behalf * Keep AMS claims file properly updated and attach documents in accordance with protocols created and set within the department * Handle to conclusion insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier * Assist client in assembling and submitting their claim to the carrier * Attend client meetings, on-site loss inspections and board meetings when necessary * Coordinate and mediate at builder’s meetings on problem claims * Field client questions or complaints and act as mediator with the carrier when necessary * Provide information for adjusters and other company personnel as requested * Provide insured with interim and final settlement information * Review lawsuits submitted by clients prior to filing with carriers * Handle Account Executive inquiries and provide loss information and runs when necessary * Conduct and/or attend client claim reviews as requested by Producers and Account * Executives * Perform other duties/projects as assigned by Claims Practice Leader from time to time

* 5+ yrs. Commercial property & casualty claims experience * Valid P&C Broker’s license preferred * Possess excellent verbal and written communication skills and exceptional interpersonal communication skills * Agency management system knowledge required, AMS 360/Work Smart preferred * Proficient computer skills, in particular Microsoft Office suite * Ability to multi-task and maintain organization in a fast paced, changing environment * Possess the ability to provide superior customer service * Possess excellent client advocacy and negotiation skills * Self-starter, professional and assertive * Exceptional organizational and time-management skills