Technical Account Manager

Return Path is the expert in deliverability. Every day, our customers trust our data and insights to help them optimize their email marketing. Partnered with best-in-class email service providers, we help marketers take their email programs to the next level by driving more response and increasing revenue.

Technical Account Managers (TAMs) at Return Path are responsible for driving maximum value and success to existing clients through providing a world class client experience. The TAM will manage large, complex client accounts, and work directly with them in developing and implementing a cohesive approach to optimizing email success through the Return Path tools and services. The TAM’s role is critical to keeping clients engaged, and helping Return Path meet our retention rate goals. This person should be comfortable serving as a trusted advisor by creating consultative relationships with clients in order to assist in reaching their business goals.

* Collaborate closely with an internal Support and Relationship team to provide a world class client experience. * Work with clients to understand their organizational structure, business model, and email goals in order to effectively use the Return Path tools and solutions to reach their overall goals. * Be responsible for technical account planning and ongoing technical management of specific accounts issues. * Work with clients to help define and implement email best practices that meet their business needs and ultimately improve deliverability. * Drive engagement with Return Path tools and services through ongoing weekly calls, monthly reports, and daily interactions in order to provide client specific recommendations for optimal email program and client business success. * Conduct ongoing client meetings to communicate best practices, successes and data results; as well as facilitate business reviews combined with the relationship team. * Communicate with clients to understand ongoing efforts and changes to their email program that could impact results including Certification Compliance issues where applicable. * Provide expertise on the Return Path tools and advise on key features and functionality in order to make strategic recommendations.

* 3-5 years in a Client Service role leading large accounts and forming strong client relationships while demonstrating analytical and problem solving skills. * Ability to translate and tell a story from Return Path data in order to identify issues, involve others in seeking solutions, conduct appropriate analyses, and search for best solutions. * Understand the full Return Path product suite, features and benefits, and competitive position in order to best to position Return Path based on client business needs. * Collaborate cross-functionally in pursuit of problem resolution in order to identify issues and increase inbox placement rates. * Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner. * Outstanding listening skills to uncover potential areas of opportunity within an account. * Demonstrated ability to learn quickly both about businesses and technologies. * Use time effectively and efficiently to concentrate efforts on the most important priorities, handle several tasks at once, and consider short and long term goals. In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great Sense of Humor.