Technical Manager

Randstad

(Dallas, Texas)
Full Time
Job Posting Details
About Randstad
Randstad is a leading global staffing and recruitment company, offering a wide range of solutions in the HR services space. We take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business.
Summary
Manager (After Sales) needed for a manufacturer that produces devices for dentists, orthopaedists, urologists and veterinarians. This is a direct hire opportunity for a driven candidate with excellent communication and management skills.
Responsibilities
* Manage the Technical Support and the Customer Service activities for the After Sales/Service Group * Define procedure for product repairs * Manage & motivate a team of individuals * Report regularly to global headquarters, produce statistical analysis or other data to determine the level of returns and service * Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants * Ensure compliance with the FDA and local regulations * Support the repair activity when it is required (overload, sickness, vacations)
Ideal Candidate
* 5+ years experience in operations management * Strong background working with medical regulations and FDA * Experience writing action plans and process flows

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