Technical Account Manager

PulsePoint ™, a global programmatic advertising platform, fuses the science of programmatic targeting, distribution and optimization with the art of brand engagement. The PulsePoint platform is powered by terabytes of impression-level data, allowing brands to efficiently engage the right audiences at scale while helping publishers increase yield through actionable insights.

Are you passionate about developing actionable insights through research and analysis? Do you love to immerse yourself in data and find insights that help advertisers and partners reach their goals and also generate more sales? Do you have a strong interest in display advertising, programmatic sales, and/or RTB? If so, PulsePoint may have the perfect opportunity for you. The Operations team is looking for a technical account manager to help answer strategic questions by gathering insights from available data sources.

* Provide insights and analytics to increase exchange revenue * Drive high partner and client satisfaction through: * Delighting customers by providing frontline account & service teams with sophisticated and actionable insights helping clients understand how to react to and anticipate in the changing digital environment. * Monitoring and recognizing trends in audience, advertiser behavior, and publisher inventory within the exchange environment and proactively informing partners and account teams. * Provide feedback on tool, data, and reporting improvements * Supporting technical and non-technical issues as reported by clients and helping them reach resolution by liaising with internal teams. * Be the subject matter expert for technical details on Pulsepoint products and technology and provide guidance and support on RFPs and client meetings. * Consulting with account teams to support account planning and client strategy * Partnering with Data Science and other product/engineering-oriented teams * Collaborating with Account Management team to prepare and conduct Partner/Client Business Reviews (e.g. MBR, QBR, etc.) with strategic accounts

* Great oral, written, and presentation communication. * Experience in Technical support or technical operations is ideal * Ability to isolate clients’ key business questions, gather business requirements, and create required documentation * Familiar with data visualization concepts and dashboard development * Experience / education / background in Computer Science / Technology is must * Strong analytical software skills (e.g., any exposure to big data stores such as Hadoop, and statistical analysis packages a plus) * Expert project management skills including an ability to take on several projects at once * SQL knowledge for report querying a plus * Tableau knowledge for creating new reports a plus * Previous experience with Online Media / Advertising / Programmatic technology preferred