Senior Manager of Human Resources

Rakuten, Inc. (TSE's first section: 4755) is the largest ecommerce company in Japan, and third largest ecommerce marketplace company worldwide. Rakuten provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

The Senior Manager, Human Resources is the lead HR business partner for a multiple channels, functions, or regions of Rakuten Marketing LLC.

* Work with employees and managers to provide coaching and guidance on various human resources issues. * Administer talent management and succession planning activities within the organizations you support. * Resolve employee relations issues through a systematic approach. * Assist channel and functional senior management in the development of solutions through cultural and process perspective * Drive company-wide programs and initiatives (e.g., annual compensation processes, semi-annual performance evaluations, workforce planning, and organizational change) * Handle compliance issues proactively with respect to existing and upcoming employment law. * Build relationships with managers to anticipate needs and support business strategy. * Lead team of 1-2 HR professionals.

* 5-8 years of human resources experience * 1-2 years of management experience * Understanding of HR disciplines, e.g., employee relations, performance management, talent management, retention, organizational development. * Experience in online media, technology or start-ups preferred. Must be comfortable in a fast-paced environment which demands flexibility, balancing priorities and quickly adapting to changes in business requirements. * Experience in a geographically dispersed global company a plus. * Excellent organizational skills and attention to detail. * Strong written and verbal communication. * Collaborative, team player who enjoys working with a larger team. * Proficiency with technology & tech tools (HRIS, messaging apps, MS Office, especially Excel). * Bachelor’s degree required