Accounts Receivable Collector

When it comes to providing for medically fragile children and adults, we know what matters most! We strive to provide the very best for our patients everyday. Many times our services allow for loved ones to stay home for their care, surrounded by their family.

Using reports, tools, and other resources provided by PSA, the successful candidate in this position is responsible for the proper and complete handling of all aged patient accounts for the sole purpose of collecting the very highest possible percentage of every billed account. This position maintains close contact with branch location personnel while constantly and consistently attempting to ensure maximum payment from all payers is received timely. This includes payment for all primary, secondary, tertiary or any other payer for all billed accounts including any and all guarantors for services provided. This is inclusive of claims to commercial, Medicare, Medicaid and private pay accounts.

* Works and collects delinquent A/R accounts * Documents collection efforts in Encore notes screens to include payor contacts, phone numbers, issues, actions taken, etc. * Maintains current AR at an acceptable percent. * Maintains DSO at an acceptable level. * Achieves cash goal on a quarterly basis. * Keeps supervisor, and branch location personnel informed of any significant collection pay or processing issues. * Submits adjustments in an accurate and timely manner. * Requests Bridge Tickets to correct and update Encore. * Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner. * Understands payor specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.). * Understands and enforces SOX 404 controls * Reviews and responds to correspondence received from payors. * Reviews and submits guarantor statements as required. Responds to questions from patients regarding statements. * Addresses denials in an accurate and timely manner. * Completes document request forms and forwards to location as required. * Provides exceptional customer service. * Other duties as assigned by supervisor.

* High school diploma or equivalent. * Minimum six (6) month prior healthcare insurance experience. * Effective verbal and written communication skills. * Computer literate and ability to type, file and maintain audit records.