**Required Knowledge, Skills and Experience:**
* Associate's degree in Information Technology, Telecommunications, Computer Science, Software Engineering, Math or related field of study and a minimum of six (6) years working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems.
* In lieu of a degree, a minimum of eight (8) years related experience working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems may be accepted.
* Strong interpersonal, negotiation, communication, teamwork, problem-solving, and organizational skills
**In-depth knowledge of:**
* IT operations, such as operating systems components, utilities, production schedulers and system environment hardware components (e.g., CPU, disk and tape technologies
* Computer coding/programming languages and software development concepts
* Data structures, data management practices, system interaction patterns and interfaces
* Corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards
* Vendor software integration and interaction patterns
* Advanced technical troubleshooting, diagnosing and problem solving skills
* Analyzes data from various sources to determine next steps
* Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences
* Presentation skills and ability to present information in various ways to meet audience needs
**Preferred Technology Skills and Experience:**
* Experience with Web Services, cloud integration, mobile architecture, API management and SOA architecture
* Experience in application development using C# or Java
* Experience in supporting software in LINUX/UNIX environment, including installation, configuration, scripting, and upgrade
* Experience with integration appliance products from suppliers such as Intel, IBM DataPower, Layer 7, Vordel/Axway, Apigee, SOASoftware
* Experience with API Management (Intel, Layer7, Apigee, IBM, Mashery)