Junior IT Support Associate

As the Bay Area’s highest speed broadband provider, PAXIO continues to own the telecommunications market with our state-of-the-art fiber optic network. First delivering gigabit Internet service to the home in 2006, PAXIO has built a track record of success and excellent brand identity through our dedication to improving broadband connectivity. Our leadership in open access networks and the building of inclusive network partnerships has delivered excellent growth opportunities.

Paxio’s IT Support Associate is a member of Paxio's Internal Operations team and assists with deploying and maintaining technology solutions to support PAXIO’s employees. This includes IT systems, inventory management of hardware devices and other items, and assistance with implementation of new tech policies and procedures. Additionally, the IT Support Associate will work with the Client Relations teams to assist with Customer Support issues when escalation is deemed necessary, but may not need to be escalated to NetOPS. They will build relationships among staff to ensure that all aspects of any technological hardware or software is supported no matter what the knowledge level is of the PAXIO employee, and ensure that training is delivered coherently, and that IT projects are completed in a timely and efficient manner.

* Triage support requests to ensure completion in a timely fashion, serving internal infrastructure such as Wi-Fi, printers, new hire hardware preparation etc. * Install, configure, troubleshoot, and update internal team’s hardware and software, as well as suggest programs and processes to support technical needs of team issued equipment (remote support, VPN, device management, etc) * Assist with implementation of training processes on the aforementioned technical needs for Paxio team. * Support Client Relations associates, as needed, to establish an interim level for support needs that are beyond the scope of the Tier 1 internal customer support team but may not require Tier 2 escalation. * Support implementation of larger team initiatives via technical solutions, in alignment with management, to streamline daily operational goals and processes for staff * Respond to inquiries from coworkers and resolve issues logged in our ticketing system. * Setup AV equipment for events. * Recommend and test new hardware and software. * Create and maintain up-to-date user manual or documentation. * Maintain and configure access cards, plus manage and maintain access permissions. * Debug internal network problems. * Perform any additional duties designated by the Internal Operations Manager or HR

* Detail oriented with focus on accuracy * Working knowledge of Apple OSX, Apple iOS, Linux, some Windows, IPv4 networking, printers, DHCP and DNS, TCP/IP, Google Apps (G-suite), Confluence, and related protocols knowledge * Theoretical knowledge of network protocols such as IPv6 routing, BGP, OSPF/IS-IS, as well as CLI network configuration and/or BASH scripting * Familiarity with TFTP, ARD, and other forms of remote monitoring and provisioning * A positive attitude towards stressful situations, tight deadlines, and sharing knowledge. * The ability to communicate directly with PAXIO’s customers on a professional level at all times, no matter what the customer’s behavior or technical level happens to be. * Strong collaboration and partnering skills with both internal and external point of contacts, comfortable escalating when appropriate * Author useful documentation for internal peers, comfortable presenting content to parties with diverse technical knowledge * Ability to multitask, prioritize and stay on top of ongoing open project items * Demonstrates superior communication and social skills * Ability to manage one's own time, and manage the relative costs and benefits of potential actions to choose the most appropriate one * Requires 2 to 5 years’ experience in applicable or related field.