Information Technology Specialist

Nortrax operates John Deere Construction & Forestry dealerships throughout the United States and Canada. We specialize in new and used equipment sales, equipment rental, and product support.

- Responsible for providing technical support of computers, phones, printers, fax machines, mobile devices and copiers - Analyzes and troubleshoots remote computing components such as WiFi, Aircards, Blackberry devices, and Windows Mobile devices. - Provides basic training for products and programs of an IT nature to meet the needs of the region. - Creates and installs new systems, transfer data, and/or modification of existing systems, setting up new facilities. - Monitors functioning of equipment to ensure system operates in conformance with specifications. - Responsible for all I.T. inventory and tracking of User ID’s, hardware, software licenses. - Assists in the development, tracking and maintaining of the regional IT budget. - Maintains and documents all general IT support such as password resets, break/fix and PC/Application troubleshooting. - Travels, when necessary, to remote or branch locations for all of the above. - Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. - Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. - Enters commands and observes system functions to verify correct system operation. - Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. - Instructs users in use of equipment, software, and manuals. - Recommends or performs minor remedial actions to correct problems. - Coordinates activities with help desk, network services, or other information systems groups. - Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. - Replaces defective or inadequate software packages.

- Education, Skill, and/or Experience Requirements: College degree required along with at least 1-3 years of experience in the IT area. Organization and communication skills must be highly developed. Computer skills need to be at an expert level. - Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply concepts of basic algebra and statistics. - Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. - Certificates, Licenses, Registrations This person must possess a valid driver’s license. - Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee is regularly required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. - Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet. Equal Opportunity Employer