Customer Service Representative

PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.

This position primary function is to respond to a variety of inquiries via the web and/or telephone by PACCAR dealers regarding order placement, expediting, order modification, shipping, availability and pricing.

* Advise customers concerning order status, changes, shpping information, product availability, product programs and pricing policies * Negotiate vendor availability and lead times based on dealer needs * Resolve issues pertaining to shipments, expediting and special order handling * Special Projects as required

* High school diploma required * Bachelor's degree or two years of college level studies in business or related field preferred * Two or more years in Customer Service * Excellent communication skills both verbal and written * Strong Negotiation skills * Ability to work in a demanding and fast paced environment * Ability to multi-task in a demanding customer oriented environment * Positive attitude towards service whil managing difficult situations * Strong PC skills, including Word, Excel, as well as typing skills * Excellent problem solver * Highly attentive to details * Demonstrated ability to follow up on tasks until they are brought to closure * French or Spanish language a plus