Order Processing Technician

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multi-channel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice in communities across America.

Is responsible for the Image Indexing, preQA, Reorder, Doctor Call and Pharmacist Call Back functions in the referral and order process.

* Monitors the index queue and accurately attaches prescription, referral or other images to patient referral/profile. * Sets the priority level for the referral so the referral can be worked appropriately through the different stages of the process. * Manages referrals in the Reorder step and activates the referral when appropriate. * Accurately transcribes the prescription and patient information from the referral documentation into the system for processing. * Researches referrals and obtain prescriptions for new or continued treatment from the appropriate MD offices via phone or fax. * Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information. * Transfers Pharmacist Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.

**Basic Qualifications** * High School Diploma/GED and experience in pharmacy order entry. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. * Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours. * Basic math skills including addition, subtraction, multiplication and division. * Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). * Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). * Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.). * Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. **Preferred Qualifications** * At least 1 year of experience in call center experience. * Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency. * Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations.