Customer Service Representative

Land O' Lakes Inc. is one of America's premiere member-owned cooperatives. They offer local cooperatives and agricultural producers across the nation an extensive line of agricultural supplies, as well as state-of-the-art production and business services. They also are a leading marketer of dairy-based food products for consumers, foodservice professionals and food manufacturers.

• Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns.
• Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills.
• Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP).
• Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors.
• Demonstrates high standards of integrity, business ethics, and personal accountability.
• Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Experience-Education (Required):

High School Diploma/GED

Competencies-Skills (Required):

• 3+ Years of comparable Customer Service Experience
• Intermediate Microsoft Office skills (Excel, Outlook, Word)
• JD Edwards E1 ERP
• Customer Relationship Management (CRM) application

Experience-Education (Preferred):

4 year degree in Business, Communications, Ag or other related field