Technical Account Manager

Outbrain is the world’s largest content discovery platform, bringing personalised, relevant online, mobile and video content to audiences while helping publishers understand their audiences through data. Outbrain serves over 190 billion personalised content recommendations every month and reaches over 561 million unique visitors from across the globe.

Outbrain is seeking a Technical Account Manager that will play a key role in helping to grow our business. The Technical Account Manager will optimize implementations and deployments, and will support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that technical issues are handled quickly and appropriately. The Technical Account Manager will form a close partnership with our Account Managers, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You will resolve complex technical problems and answer detailed customer configuration questions.

* Assist in the technical aspects of a client’s integration (both new and ongoing) by providing necessary technical guidance to both the client and Account Managers. * Work closely with the Account Manager to implement and release code to clients, and review their long-term needs. * Perform ongoing QA of publisher sites to ensure quality of recommendations and module UI. * Manage and track both internal and external case tickets to ensure timely resolution. * Apply fundamental troubleshooting skills to issues before escalating to the appropriate group- you’re willing to get your hands dirty. * Proactively notify clients of any technical updates or product releases related to their account. * Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements

**Minimum Qualifications:** * BA/BS degree * 3 years’ of experience in a technical client services environment using HTML, CSS, and JavaScript. * Understanding of the online advertising industry * Ability to work cross functionally and effectively communicate with clients, management, and peers **Bonus points:** * Scripting knowledge; ability to script browsers. * Experience utilizing and integrating API/SDK solutions * Expert knowledge of XML and RSS Feeds * Proficiency in XPath(ing) content * Working knowledge of blogging platforms such as WordPress, Typepad and Blogger