Knowledge Manager

OfferUp

(Bellevue, Washington)
Full Time
Job Posting Details
About OfferUp
OfferUp is changing how people buy and sell locally by making it as easy as taking and sharing a photo from your phone. We are a rapidly growing team in Seattle looking to bring on more passionate, motivated, and curious people who want to be a part of our fast growing marketplace.
Summary
The Knowledge Manager (KM) will analyze information requirements and develop, organize, communicate, and maintain information in internal Knowledge Management Systems. This person will assess our current state and implement new Knowledge Management processes to leverage industry best practices.
Responsibilities
Responsibilities include staying current on product releases, policies, workflows, functional programs and/or issues that may require knowledge solutions. The KM will handle requests from internal partners, and own editing or authoring content, while adhering to knowledge management change control and content standards to ensure that content is updated for clarity, accuracy and style. The KM will own the development and maintenance of content templates and organizing structure to support the organizational needs. The KM helps team leadership and internal stakeholders surface critical information to team members in accessible, digestible ways, so a large team can stay in touch with each other's activities and is kept up to date on relevant changes and updates. The KM will also coordinate content with Brand and Marketing team’s Content Managers to ensure a consistent voice across OfferUp’s consumer touchpoints.
Ideal Candidate
* Minimum of 3 years' experience as a Knowledge Manager or related field (technical writer, internal communications, or content management) * Advanced written and verbal communications * Proficient in project management tools (JIRA or equivalent preferred) * Experience using Wikis and other information repositories (Confluence or equivalent preferred) * Experience with planning and writing technical and/or business documentation * Experience with content management * Knowledge of project management or Agile methodologies * Experience working in a software development environment preferred * Experience working in or with Customer experience teams preferred
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive Salary Stock Options Health Insurance Unlimited Paid Time Off Free Lunch Fridays Flexible Work Hours Shenanigans 401k Plan

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.