IT Infrastructure Engineer of Change Management

Nelnet is one of the leading education and finance companies in the United States. The company provides quality student loan products and services to students, as well as a full range of student-lending services and technology-based products to schools nationwide. This includes student loan origination and lending, holding, student loan and guarantee servicing and software solutions.

Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the IT Infrastructure environment.

* Develops or modifies IT Infrastructure to meet business objectives. * Maintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiatives. * Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options. * Provide training and technical support for users with varying levels of IT knowledge. * Completes routine preventative measures and maintains/monitoring network security. * Coordinate application migration process through non-production and production environments according to change control policies and procedures. * Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met. * Participate in audit reviews of change management throughout the organization. * Work with both business and technical representatives to develop and enhance change management processes.

**Education:** * Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience. **Experience:** * Experienced with Windows Server2000/2003/2008, Active Directory, SQL Server, Network, Switching/Routing, Firewalls, Data Archival, LAN, WAN, VoIP, MPLS, Monitoring and Messaging Systems. * Strong understanding of CM methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes. * Significant change management or build engineer experience. * Experience working across multiple functional areas to achieve a common business purpose. * A solid understanding of job scheduling as well as job setup and troubleshooting experience. **Competencies – Skills/Knowledge/Abilities:** * Strong analytical, judgment and problem solving skills. * Strong oral and written communication skills. * Strong interpersonal skills, interacts will with technical and non-technical clients. * Strong time management and organizational skills. * Familiarity with NIST requirements and documentation. * Excellent coordination, documentation and organizational skills. * Knowledge of Help/Systems iSeries products, Softmenu, Team Foundation Server, ChangeGear or similar change management tools.