Fountain Worker

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

It is the primary responsibility of the Fountain Worker to provide outstanding service to guests in a fast-paced and ever-changing environment. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

• Greeting guests in a positive, friendly manner and making them feel welcome.
• Take and input orders into infogenesis, receive payment and make proper change, complete required transactions, and categorize tendered receipts by media type.
• Consistently follow sequence of service utilizing proper procedures standardized by department.
• Itemize bills correctly and efficiently secure payment.
• Expedite the order in an accurate and timely manner.
• Prepare and serve food and beverage items to guest.
• Pack the orders as per guests’ preference and complete the order with any necessary condiments.
• Bid farewell to guests, using guest’s name when known, and encourage them to return.
• Perform all opening and closing duties based upon shift assignment.
• Refill and stock all supplies and machines within the outlet.
• Maintain the cleanliness of the all front and back of the house areas within the outlet.
• Unload warehouse orders and stocking the orders to designated storage.
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Perform all other job related duties as requested.

Required

• At least 6 months of experience as a fountain worker/cashier in a high volume food establishment.
• Ability to take initiative and exhibit flexibility.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• A highly motivated and energetic personality.
• Exhibit proper knowledge, selling techniques and service delivery of both non and alcoholic beverages.
• Exhibit proper knowledge, selling techniques, and service delivery of all items in the menu.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and oral forms.

Preferred

• High School diploma or equivalent.
• Previous experience working in a similar resort setting.