Associate Branch Manager

Marine Credit Union is a dynamic, thriving organization serving the financial needs of our Members and the general public throughout the Midwestern United States. Our enterprise provides financial products and services through Marine Credit Union and Consumer Loan Services LLC, and has a proud history of service excellence spanning over eight decades.

Act as a revenue-producing mortgage loan representative. Assist in leading a credit union branch. Ensure branch staff members are providing quality service to members in all areas of branch operations. Helps to mentor and train employees to meet performance goals and develop careers within the organization. Focus, direct, delegate, and motivate branch staff in order to achieve business goals. Assist Branch Manager in managing budget and operating expenses to ensure efficiency.

* Act as a revenue-producing mortgage loan representative with an assigned level of authority. * Assist the Branch Manager with the operations of the branch. Schedule staff, answer routine to complex questions on products and services, policies and procedures, or rules and regulations. * Assist the Branch Manager with branch security at all levels to include open/close of the facility, vault, and safe deposit. Ensure that staff receives on-going training on security and robbery procedures. * Apply policies and procedures for the branch. * Provide backup assistance in member services. May function as head teller or MSR on an as-needed basis, filling in for peak coverage or shortages. * Monitor work of member service reps and tellers to ensure the highest level of quality service to members. * Act as Branch Manager in the absence of that person. * Maintain a highly motivated, well-trained staff, maintaining effective employee relations. * Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. * Help recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees. * Assist in Evaluating the job performance of branch office staff to ensure quality of work and service to members. Provide input into performance reviews of branch staff. * Help manage the security and safety of the branch. * Schedule adequate staff to ensure efficient branch operation. * Assist staff or members in solving complex account problems. * Create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities to sell products. **Expectations:** * Act as revenue producing mortgage loan representative to assist branch in meeting loan goals. * Provide exceptional member service to our members. * Abide by all applicable policies, procedures, and regulations. * Effectively focus and direct the work of staff as needed in order to achieve branch goals. * Mentor and train staff to assist with retention and succession planning efforts. * Effectively present credit union products and services to members to grow the business.

**Knowledge, Skills and Abilities:** * Knowledge of consumer, residential, and commercial lending processes. * Knowledge of banking deposit operations. * Skills in managing performance, motivating, and developing staff. * Ability to provide management reports on activity and results. * Knowledge of laws and regulations related to Credit Union operations. * Skills in evaluating staff and assessing performance. * Ability to manage change and implement process improvements. * Skills in leading meetings, on both a group and one-on-one basis. * Ability to build community contacts and the business locally desired. **Experience:** Previous Leadership experience in Banking/Financial Services. Consumer Lending experience required. Previous loan review & approval authority a plus. Experience managing branch deposit staff a plus. Collections/Delinquency Management experience desired. **Education:** College Degree in Business, Finance, Economics or related field highly desired.