Representative, Technical Service

Leviton is the smart choice, providing the most comprehensive range of solutions to meet the needs of today's residential, commercial and industrial buildings. Leveraging more than a century of experience, Leviton helps customers create sustainable, intelligent environments through its electrical wiring devices, network and data center connectivity solutions, and lighting energy management systems.

This position is responsible for assisting Department Manager/Supervisor, Applications Engineering and/or Customer Service departments in responding to customer needs. The Technical Service Representative (TSR) will be the primary contact for answering basic technical customer questions and recommending solutions relative to Leviton products. This position works under moderate supervision.

* Responds to all basic technical inquiries on Leviton product lines via all media channels as directed by management. * Communicates problems and needs of the customer / caller to other functions within the organization. i.e. marketing, sales, product managers, engineers, quality assurance, etc. * Ensures the timely response to pre and post-sale caller questions of a technical nature. These questions may come from; field sales, customer service, distributors, home owners, contractors, specifiers, architects, etc. * Communicates related product issues with sales force, customers, end users and various areas within the Leviton organization, regarding product information, specifications and applications of new and existing products. * Manage cross reference requests * Help specify Leviton products, inclusive of answering questions concerning installation or use, according to individual customer needs. * Aid customer service by supporting customer technical caller requirements of a basic technical nature * Assists Applications Engineers in resolving technical issues such as Corrective Action Reports, Specification Review, and Design Review * Support the company’s quality program as directed by management * Maintain support programs and databases as directed by management * Coordinate with the Supervisor/Manager on daily emails * Other duties as assigned

* Must have excellent oral and written communication and interpersonal skills * Must have excellent technical problem solving skills * Experience with residential lighting, automation, control, audio / video, telecommunications and/or data communications highly preferred * Must posses a sense of ownership and sound judgment in analyzing and recommending solutions * Fluent in Spanish a plus **Education & Experience:** * Associates degree from an accredited institution preferred * Minimum 1 year customer service and/or product support experience required * Experience in technically related industry preferred