District Service Manager

We are one of the global leaders in the elevator and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for elevators, escalators and automatic building doors.

Responsible for the profitable operation of the Service Business in the Central District and for multiple branches to ensure that service goals or objectives are accomplished within prescribed time frame and funding parameters by performing the following duties personally through peer supervisors.

* Coordinate efforts among departments in KONE to ensure that we meet or exceed the established business expectations in overall profit , sales and Customer Satisfaction of the Service business. * Responsible for ensuring compliance to the KONE safety policy and goals, as well as for ensuring a safe working environment. * Manage labor hours throughout the District to achieve Labor Efficiency Targets in each location. * Assign tasks and projects, manage, monitor, track and measure performance and provide regular feedback to employees, including annual performance development plans. * Assess the resource requirements of each branch and ensure they have the resources necessary to achieve expected results. * Assess technical training needs of employees and ensure training needs are met. * Worth directly with consultant accounts to ensure customer satisfaction. * Conduct regular job visits, audits and job progress. * Communicate with other departments to ensure an effective flow of information to and from the business area of responsibility. Ensure that employees are kept well-informed as well as provide actionable information to other departments when required. * Work closely with Human Resources department to ensure compliance to company policies and processes and to ensure a professional and ethical work environment. * Responsible to operate within assigned operating budget. Monthly reporting of expenditures and accountability within the field will be required. * Responsible to implement profitable operations thorugh efficient route structuring, callout management, materials control, expense control and maintenance repair/test scheduling. Utilizing SAP to create margin and materials report, callout and sick lift reports and weekly hours reports to analyze and control labour, materials and expense costs as needed. * Responsible for meeting contract requirements on all maintenance accounts and ensuring customer satisfaction. Directly manage all KMM maintenance plans, route assignments and skill set matching for all equipment loaded into the system. Ensure that service orders are completed. Schedule and perform audits and customer contact visits to ensure fulfillment of contracts. * Integrate SAP into department and implement and schedule the training as required. Become proficient at SAP as to be able to use it on a day-to-day basis. * Responsible for accuracy, completeness, timeliness and legitimacy of all field back reporting. Review and approve field time and expense submittals, weekly. Review and approve material requests, repair requests and sales requests. * Responsible for implementing and enforcing company policy, procedures, rules, programs and initiatives pertaining directly and or indirectly to the service department. Ensure complete, timely and accurate data entry from individuals directly or indirectly accountable to service and repair operations. Ensure the protection, maintenance and proper use of company property including but not limited vehicles, equipment, tools and facilities.

* Elevator Mechanic’s license or post secondary education in a relevant field . * At least five (5) years experience in maintenance and repair within the elevator industry. * Ability to utilize Windows e-mail, word processing, spreadsheet and project scheduling programs. **Specific Knowledge, Skills & Behaviors** * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customer, and the general public. * Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. * Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, hear or see. The employee must occasionally lift and/or move up to 50 pounds. * While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock.