Customer Service Specialist
Koch Davis
(New York, New York)Koch Davis is a premier boutique career and talent acquisition agency.
Koch Davis utilizes a proprietary methodology to discover the talented candidates required to sustain the expectations our clients have of us to resolve their placement needs. Maintaining a fresh, bright candidate pool from which to glean the appropriate people for those placements means that Koch Davis is always looking and ever vigilant.
- Customer service specialist conducts customer and bank transactions with accuracy, speed, efficiency, and professionalism standards, including addressing clients by name.
- Provides exceptional service in handling customers in person or on the telephone.
- Processes deposits, withdrawals, check cash and other transactions. Involves supervisors if transactions are over authority limits or exceptionally complex.
- Responsible for loss prevention in the processing all transactions and duties.
- Issues cashier checks, bank checks, money orders and travelers checks.
- Keeps work station neat, clean and well stocked with supplies and brochure materials.
- Some experience in retail sales and customer service functions a plus.
- Present a professional image in dealing with customers, interdepartmental and external representatives.
- Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to respond effectively to the most sensitive inquiries or customer complaints.
Required Schooling / Training
- Not specified
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