Customer Service Specialist

Koch Davis

(New York, New York)
Full Time
Job Posting Details
About Koch Davis

Koch Davis is a premier boutique career and talent acquisition agency.

Koch Davis utilizes a proprietary methodology to discover the talented candidates required to sustain the expectations our clients have of us to resolve their placement needs. Maintaining a fresh, bright candidate pool from which to glean the appropriate people for those placements means that Koch Davis is always looking and ever vigilant.

Responsibilities
  • Customer service specialist conducts customer and bank transactions with accuracy, speed, efficiency, and professionalism standards, including addressing clients by name.
  • Provides exceptional service in handling customers in person or on the telephone.
  • Processes deposits, withdrawals, check cash and other transactions. Involves supervisors if transactions are over authority limits or exceptionally complex.
  • Responsible for loss prevention in the processing all transactions and duties.
  • Issues cashier checks, bank checks, money orders and travelers checks.
  • Keeps work station neat, clean and well stocked with supplies and brochure materials.
Ideal Candidate
  • Some experience in retail sales and customer service functions a plus.
  • Present a professional image in dealing with customers, interdepartmental and external representatives.
  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Ability to respond effectively to the most sensitive inquiries or customer complaints.

Required Schooling / Training

  • Not specified

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New York, New York
Skills Desired
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  • Customer Complaints
  • Customer Service
  • Deposits
  • Loss Prevention
  • Withdrawals
  • Retail Sales Management

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