Customer Service Specialist

Koch Davis is a premier boutique career and talent acquisition agency.

Koch Davis utilizes a proprietary methodology to discover the talented candidates required to sustain the expectations our clients have of us to resolve their placement needs. Maintaining a fresh, bright candidate pool from which to glean the appropriate people for those placements means that Koch Davis is always looking and ever vigilant.

• Customer service specialist conducts customer and bank transactions with accuracy, speed, efficiency, and professionalism standards, including addressing clients by name.
• Provides exceptional service in handling customers in person or on the telephone.
• Processes deposits, withdrawals, check cash and other transactions. Involves supervisors if transactions are over authority limits or exceptionally complex.
• Responsible for loss prevention in the processing all transactions and duties.
• Issues cashier checks, bank checks, money orders and travelers checks.
• Keeps work station neat, clean and well stocked with supplies and brochure materials.

• Some experience in retail sales and customer service functions a plus.
• Present a professional image in dealing with customers, interdepartmental and external representatives.
• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints.

Required Schooling / Training

• Not specified