Customer Service Specialist

Koch Davis is a premier boutique career and talent acquisition agency. Koch Davis utilizes a proprietary methodology to discover the talented candidates required to sustain the expectations our clients have of us to resolve their placement needs. Maintaining a fresh, bright candidate pool from which to glean the appropriate people for those placements means that Koch Davis is always looking and ever vigilant.

* Customer service specialist conducts customer and bank transactions with accuracy, speed, efficiency, and professionalism standards, including addressing clients by name. * Provides exceptional service in handling customers in person or on the telephone. * Processes deposits, withdrawals, check cash and other transactions. Involves supervisors if transactions are over authority limits or exceptionally complex. * Responsible for loss prevention in the processing all transactions and duties. * Issues cashier checks, bank checks, money orders and travelers checks. * Keeps work station neat, clean and well stocked with supplies and brochure materials.

* Some experience in retail sales and customer service functions a plus. * Present a professional image in dealing with customers, interdepartmental and external representatives. * Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. * Ability to respond effectively to the most sensitive inquiries or customer complaints. **Required Schooling / Training** * Not specified