Customer Quality Engineer

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry.

• Convert product performance inputs into clear / concise and compelling actionable data for application to improve product quality
• Provide clear and timely communication to Quality management relative to quality issues
• Support Powertrain Quality Manager, Powertrain Product Teams and Sector Leaders as well as a liaison between release engineers, purchasing, supplier quality and manufacturing
• Voice of Product Family Warranty and Customer survey; Analyze, maintain top Pareto issues and initiate action
• Coordinate/Facilitate/Participate in the engine Product Team PrePit / CPIT activities
• Coordinate/Presenter/Voice of product team warranty information at Sector CPIT activities
• Analyze, assign and track warranty performance and customer feedback through TAC, Warranty Claims, CVEP/CTF, dealer calls, etc.
• Analyze, assign and track Customer survey information (Compass, JD Power, Consumer Report, etc.)
• Early issue identification, tracking and resolution to ensure global BIS target leadership
• Product Family extended warranty issue identification, tracking and resolution; feed forward issues
• Support Quality reviews, ensuring integrity of data, for both Powertrain and Platform (Vehicle Group CPITs)
• Support Quality Deep Dives / Sector Reviews / Quality Councils etc.
• Comfortable and competent with presenting to large groups of people, including executive leadership

• Four-year Bachelor's degree preferred
• 3-5 years of experience
• Warranty analysis and customer survey experience; Knowledgeable in GART, Tracker GART, QIS2, Compass, JDP, Consumer Reports, PRTS, GWM
• High level of oral and written communication skills
• Exceptional analytical ability where problems are unusual and difficult
• Ability to work independently and identify issues through data
• High level of interpersonal skills to effectively work with others and in a team environment
• High level of computer competency / excel files - experienced with pivot tables & macros / experienced with PowerPoint & embedded files
• Focused on acquiring results quickly and completely with high energy and a positive attitude
• Experience in one or more of the following: Product Quality / Product Engineering / Plant Manufacturing / Product Development / Supplier Quality or Brand Quality
• Product familiarity with engines and/or transmissions preferred
• Ability to Manipulate date, problem solving and communication skills
• Warranty analysis experience desired
• Excel and pivot table proficiency
• Ability to create and foster relationships across multiple functions and regions