Customer Service Representatives

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners.

The Customer Service Representative is responsible for delivering Service Excellence by responding to Customer inquiries and requests. As an ambassador of ASD Healthcare, the Customer Care Representative will drive program engagement and customer satisfaction by providing a positive customer service experience which includes, first call resolution, problem solving, responding to Customer needs professionally with every interaction both internally and externally.

* Service incoming customer calls, emails and faxes by responding to general inquires and requests for information * related to ASD Healthcare program and Customer inquiries * Maintain performance standards by utilizing defined Service Level Agreements * Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner * Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values * Deal with changes and difficult queries in a patient and professional manner * Demonstrate an ongoing effort to achieve and exceed performance expectations by meeting daily, weekly and * monthly targets * Ability to handle escalated issues by proactively evaluating and recommending solutions to Customer challenges * including working with internal/external customer groups to resolve Customer concerns * Make suggestions and recommendations in an effort to continually improve customer service operations. * Complies with all appropriate policies, procedures, safety rules and regulations. * Performs related duties as assigned.

* Strong customer service skills * Strong interpersonal skills * Good decision making skills * Good analytical skills * Ability to communicate effectively both orally and in writing * Ability to prioritize work load and consistently meet deadlines * Ability to handle multiple tasks simultaneously with solid time management skills * Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction * Familiarity with Pharmaceutical products, services and pharmaceutical distribution operations * Strong organizational skills; attention to detail * Basic knowledge of Microsoft Word, Excel and inventory management system * Must be flexible to work any schedule between 7am to 7pm