Consultant in Topeka, Kansas

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate®, Sharpie®, Dymo®, EXPO®, Parker®, Elmer’s®, Coleman®, Jostens®, Marmot®, Rawlings®, Irwin®, Lenox®, Oster®, Sunbeam®, FoodSaver®, Mr. Coffee®, Rubbermaid Commercial Products®, Graco®, Baby Jogger®, NUK®, Calphalon®, Rubbermaid®, Contigo®, First Alert®, Waddington and Yankee Candle®. We are focused on driving growth acceleration.

• Consultant acts as a liaison between external customer as assigned and the manufacturing facility, Sales, and/or production/internal customers/product management, to provide customized service at the account level.
• Provides information, answers questions and follow up on issues that arise, including order location/status/tracking, shipping/fulfillment, remake requests, file transmission issues, product quality, or revisions in product, pricing, product knowledge and specifications for assigned customer.
• Must be able to locate and determine status of jobs in production through contact with production control and working files in response to inquiries from customer, Sales, or product management; provide data as requested for ongoing product management analysis.
• Assesses changing needs of assigned customer,and makes recommendations to product management team; support and implement changes made by product management team.
• Provide general tactical account management for assigned customer; prioritize, fulfill, or delegate customer requests.
• Participates in training of colleagues as required.
• Acts as host/hostess when customers visit the plant.

• BA/BS degree, or equivalent training required; printing industry preferred.
• 2-3 years experience or training in successful customer relations; key account management experience preferred.
• Excellent communication skills via telephone, email, Internet, and face-to-face.
• Demonstrated customer-focused attitude with excellent problem-solving skills.
• Basic management abilities, including planning, organizing, prioritizing, and policy administration; ability to handle multiple tasks simultaneously.
• High level of creativity, ability to work independently, and ability to self-start in problem solving and process improvement, required.
• Computer skills in MS Office Suite required; technical aptitude and savvy a must.
• Experience with Adobe Creative Suite software a plus.
• Must be able to work in a team environment.