Associate Manager

We side with style over fashion, think timelessness is underrated and find that clothes look best when they’re lived in. We love color-blocking and pattern mixing and temper tomboy with heels. We're fans of tousled hair and think everything’s right when something’s left just a little imperfect.

Our Associate Store Managers:

• Are recognized as selling and service leaders.
• Are energized by creating a customer experience that exceeds expectation and drives loyalty.
• Master and own their DOR and have a working knowledge of the other DORs.
• Motivate the team to achieve their SPH and KPIs.

What We Expect You To Bring

Starting on day one, you should:

• Enjoy working hard and always be up for a challenge.
• Never give up, especially when faced with roadblocks.
• Anticipate, address and escalate emerging issues.
• Be energized by problem solving and demonstrate an understanding beyond the basics.
• Cope with change effectively and shift gears comfortably.
• Build productive and constructive relationships with everyone on the team.
• Be willing to be the only champion for an idea.

We expect that you will:

• Lead productive selling floor shifts that meet or exceed the SPH goal.
• Ensure that the customer experience and achieving SPH are prioritized over workload.
• Provide the communication and tools needed for the team to achieve their KPIs.
• Align activities around Top Four on the Floor and other selling and service initiatives.
• Connect with the community and source and execute successful events.
• Ensure all associates receive requisite training and shadowing and apply skills on the job.

• Have a high school diploma or equivalent combo of education and experience.
• Have 4 or more years of management experience with similar scope.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Assist in processing and replenishing and keeping the store looking great.
• Are available when we are busy, including: nights, weekends and holidays.
• Are facile with technology and apps and familiar with industry-related blogs and feeds.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds |18 kilos.
• Must regularly move around all store areas and be accessible to customers.

To be part of a team of the best and brightest that:

• Believes in our products and services.
• Knows the customer and delivers our quality, value, design and style message.
• Maximizes opportunities to grow the business and consistently questions what can be done better.
• Generates ideas to evolve the business.
• Is market-aware, forward thinking and global.
• Fosters collaboration and productivity.