Associate Manager

We side with style over fashion, think timelessness is underrated and find that clothes look best when they’re lived in. We love color-blocking and pattern mixing and temper tomboy with heels. We're fans of tousled hair and think everything’s right when something’s left just a little imperfect.

**Our Associate Store Managers:** * Are recognized as selling and service leaders. * Are energized by creating a customer experience that exceeds expectation and drives loyalty. * Master and own their DOR and have a working knowledge of the other DORs. * Motivate the team to achieve their SPH and KPIs.

**What We Expect You To Bring** Starting on day one, you should: * Enjoy working hard and always be up for a challenge. * Never give up, especially when faced with roadblocks. * Anticipate, address and escalate emerging issues. * Be energized by problem solving and demonstrate an understanding beyond the basics. * Cope with change effectively and shift gears comfortably. * Build productive and constructive relationships with everyone on the team. * Be willing to be the only champion for an idea. **We expect that you will:** * Lead productive selling floor shifts that meet or exceed the SPH goal. * Ensure that the customer experience and achieving SPH are prioritized over workload. * Provide the communication and tools needed for the team to achieve their KPIs. * Align activities around Top Four on the Floor and other selling and service initiatives. * Connect with the community and source and execute successful events. * Ensure all associates receive requisite training and shadowing and apply skills on the job.

* Have a high school diploma or equivalent combo of education and experience. * Have 4 or more years of management experience with similar scope. * Communicate effectively and confidently. * Process information and operate store systems accurately. * Assist in processing and replenishing and keeping the store looking great. * Are available when we are busy, including: nights, weekends and holidays. * Are facile with technology and apps and familiar with industry-related blogs and feeds. * Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds |18 kilos. * Must regularly move around all store areas and be accessible to customers. To be part of a team of the best and brightest that: * Believes in our products and services. * Knows the customer and delivers our quality, value, design and style message. * Maximizes opportunities to grow the business and consistently questions what can be done better. * Generates ideas to evolve the business. * Is market-aware, forward thinking and global. * Fosters collaboration and productivity.