Customer Service Representative

International Paper (India) Private Limited is a leading manufacturer of pulp and paper products and caters to both domestic and foreign markets. International Paper (India) Private Limited produces writing, printing and copier papers at its two manufacturing units in Andhra Pradesh, which have a total paper production capacity of 240,000 metric tons per year.

This position works closely with sales representatives, accounting, scheduling, and manufacturing teams for timely shipments.

* Receive, process, and monitor progress of customer orders to align the overall business strategy of the facility. * Responsible for expediting order changes, flow of information regarding specifications, and customer requirements to manufacturing. * Build specifications, enter orders and prepare costs for repeat and new items consistent with plant booking system. * Apprise customers of order status as appropriate and ensure accuracy of files by maintaining up-to-date specification file and price changes. * Communicate with the sales people on a regular basis regarding activities within their respective accounts. * Handle customer complaints and solicit feedback through customer satisfaction processes. * Track of finished goods inventory where appropriate.

* Understanding of manufacturing capabilities, scheduling requirements, product knowledge, and truck utilization to respond to customer needs. * Strong oral and written communication skills. * Ability to handle telephone conversations, listening & communicating. * Personal computer experience using spreadsheets, database and word processing software, such as Microsoft Word, Access, Excel and PowerPoint. * Basic math skills. * Excellent time management and organizational skills. * Able to remain flexible and adapt to the situation and provide either leadership or follow instructions and work independently. * Enthusiastic, customer focused, self-motivated, innovative and aggressive. * Open minded--ability to accept and work through change.