Deskside Support

IntelliDyne, LLC is a consulting firm that enables better business performance through innovative technology solutions.

IntelliDyne is seeking a highly motivated and experienced Desk Side Technician for duty. You will be responsible for providing Tier II IT, network, and desktop support to federal and contract employees. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a home with IntelliDyne in this position.

• Interfaces with client daily.

• Represents IntelliDyne and its interests in all client engagements.

• Supports the development of additional IntelliDyne business.

• Addresses and corrects any hardware, software, or network connection issues.

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

• Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.

• Resolves problems through customer education, training, and direct assistance.

• Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

• Responds to and corrects formatting for printing and all other peripheral issues as they arise.

• Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, COTS and GOTS applications.

• Serves as an escalated point of contact for troubleshooting all IT-related problems, including hardware/software, password reset, and printer problems.

• Security+ required.

• Minimum of 3 years of enterprise experience in commercial or government environment.

• Familiar with all standard MS Office software systems.

• Possesses knowledge of workstation administration and management including imaging.

• Possesses basic network support experience to include account administration in Active Directory environment.

• Able to establish a solid working relationship with customers, technical staff, managers, and peers.

• All candidates must be U.S. citizens and be eligible for public trust clearances.

• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.