Deskside Support

IntelliDyne, LLC is a consulting firm that enables better business performance through innovative technology solutions.

IntelliDyne is seeking a highly motivated and experienced Desk Side Technician for duty. You will be responsible for providing Tier II IT, network, and desktop support to federal and contract employees. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a home with IntelliDyne in this position.

* Interfaces with client daily. * Represents IntelliDyne and its interests in all client engagements. * Supports the development of additional IntelliDyne business. * Addresses and corrects any hardware, software, or network connection issues. * Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. * Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment. * Resolves problems through customer education, training, and direct assistance. * Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. * Responds to and corrects formatting for printing and all other peripheral issues as they arise. * Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, COTS and GOTS applications. * Serves as an escalated point of contact for troubleshooting all IT-related problems, including hardware/software, password reset, and printer problems.

* Security+ required. * Minimum of 3 years of enterprise experience in commercial or government environment. * Familiar with all standard MS Office software systems. * Possesses knowledge of workstation administration and management including imaging. * Possesses basic network support experience to include account administration in Active Directory environment. * Able to establish a solid working relationship with customers, technical staff, managers, and peers. * All candidates must be U.S. citizens and be eligible for public trust clearances. * Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.