Carts Co-worker / Lot Attendant

We have one common vision at the IKEA Group: to help our customers enjoy a better everyday life at home. With over 700 million visitors to our stores and over 1 billion visitors to our website every year, we take our vision very seriously.

To secure a positive shopping experience for our Customers and provide an attractive day out for the whole family.

• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Assist customers in loading merchandise into vehicles and in returning merchandise
• Retrieve carts from parking areas and ensure that the loading zone remains clear
• Maintain a balanced cart flow throughout the store/home delivery areas
• Disassemble AS IS merchandise when required
• Report inoperable equipment to managers
• Maintain outside area, ensuring it is fully stocked with twine, etc.
• Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
• Complete general routines and ensure housekeeping is of the highest standard.
• Adhere to inventory control procedures and security policies
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.

Knowledge/Experience:

0-6 months of experience in the following knowledge areas:

• Good customer service, and verbal communication skills
• Experience in a customer service environment

Capabilities/Motivation:

• Knowledge and interest in Home Furnishings
• Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups
• Basic computer skills
• Prefer fast-paced, retail work environment

Work Location: Fast-paced, deadline driven, high volume retail store

Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment.

Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform