Customer Service Specialist

Atira Hotels is one of the hotel industry’s top hotel management, hotel investment and hotel development companies based out of Chicago, Illinois. Our principals have been involved in the development and operation of hotels from over 20 franchise brands in ten states across the United States and have managed and asset managed hotel properties across the United States and Canada.

Assumes responsibility for the accurate entry of customer reservations. * Receives reservations by phone, fax, and mail. * Processes reservations, enters into computer and provides additional information. * Acknowledges faxed and mailed reservations. Verifies pricing, discounts, billing information. Notifies customers of room features and anticipated availability. * Maintains files. * Researches and resolves problems. * Sends information to customers. Assumes responsibility for effectively performing miscellaneous customer service functions. * Check in and out customers. * Processes customer payments and post applicable charges. * Informs customers of credit holds. * Conducts customer surveys and interact with guest regarding their stay. Assumes responsibility for establishing and maintaining professional working relations with customers. * Resolves questions, requests, and problems promptly and courteously. * Keeps customers informed of Company policies, procedures, and status of their accounts. * Politely obtains and conveys information as needed. * Maintains the Company's professional reputation. * Provides superior customer service. Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management. * Assists and supports area personnel as needed. * Coordinates with the Accounting Department regarding customer credit status. * Keeps management informed of area activities and of any significant problems. * Attends and participates in meetings as required. Performance Measurements * Customer service is accurate, prompt, and courteous. * Files are correct, current, and well maintained. Required reports and records are complete and timely. * Customer problems are politely and quickly researched and resolved. Professional business relations exist with customers and assistance is provided as needed. * Effective working relations exist with Company personnel. Assistance is provided as needed. * Management is appropriately informed of area activities.

* Education/Certification: High school graduate or equivalent. * Required Knowledge: Knowledge of Company products and sales policies and procedures. * Experience Required: Customer service and data entry experience preferred. * Skills/Abilities: Excellent communications and public relations skills. * Well organized. * Attentive to detail. * Willingness to assist others. * Strong typing abilities. * Able to use PC, calculator, and office equipment Physical Activities and Requirements of this Position * Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. * Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. * Average Hearing: Able to hear average or normal conversations and receive ordinary information. * Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. * Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. * Physical Strength: Standing most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) > Add Working Conditions: None: No hazardous or significantly unpleasant conditions. (Such as in a typical office.)