Director Patient Transfer Center

HCA Gulf Coast Division is a comprehensive network of hospitals, outpatient surgery centers, emergency centers and diagnostic imaging facilities. It offers a complete continuum of specialized health programs and services that meet the needs of Greater Houston and South Texas’ residents and businesses.

• Directs the day to day operations of the Transfer Center supporting first line management in ensuring adequate staffing and other needed resources.
• Performs all director level duties including hiring, discipline, performance management and termination.
• Promotes a healthy work environment that supports the Transfer Center in the provision of high quality services.
• Collaborates with front line clinical professionals (nurses and physicians) to ensure safe and efficient patient transfers.
• Maintains a complete and current set of policies & procedures and protocols to support the operations of the Transfer Center.
• Develops and produces accurate and timely reports that enable executive management to assess the center outcomes and on which decisions may be based.
• Works collaboratively with leaders of area hospitals to address operational issues and potential growth opportunities.
• Continuously monitors and develops and leads the implementation of strategies to maximize transfers within the HCA Gulf Coast Division hospitals
• Leads the business development and marketing function for the Transfer Center; collaborates with other components of the HCA sales initiative in order to ensure a well coordinated effort. Shares information gained that would support other internal initiatives and efforts.
• Provides on-site leadership during emergency situations and to work collaboratively with both internal and external entities for emergency/disaster preparation and during execution of the plan.

EDUCATION

• Bachelors Degree in Health, Business Administration or a related field is preferred.

EXPERIENCE

• Minimum five years of experience in transfer center operations including management level responsibility
• Clinical experience as an RN, EMT, or paramedic

OTHER QUALIFICATIONS AND SKILLS

• Proficient Computer skills; able to perform competently in Excel and PowerPoint, Computer Aided Dispatch and Patient Tracking Systems. Ability to manage the provision of consistent and accurate reporting.
• strong interpersonal skills; ability to clearly articulate ideas, concepts, issues, and solutions to internal and external customers
• Able to assume accountability for a 24/7 operation
• Familiarity with the processes for dispatching and requesting air medical resources