Technical Product Support Specialist

Grainger is a business-to-business distributor of products used to maintain, repair or operate facilities. Millions of businesses and institutions worldwide rely on Grainger for pumps, motors, hand tools, janitorial supplies, fasteners and much more. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality.

We are currently seeking a Technical Product Support Specialist – Hydraulics & Pneumatics to join our Product Support team in Janesville, WI. The successful candidate will be experienced in the application, installation, maintenance, troubleshooting & repair of pneumatic & hydraulic systems and equipment. You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers, contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

* Provide world-class technical product support in product application, selection and troubleshooting via the phone. * Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells. * Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel. * Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products. * Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance

* Must have 7+ years hands-on field experience in application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment. * Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations. * Excellent organizational and communication skills. * Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications. * Occasional evenings, Saturdays, or overnight travel may be necessary for product training.