Customer Service Representative

Foremost Farms USA is a world-class supplier of cheese, dairy products and ingredients to national and international markets. We offer innovative solutions, technical services and customized products, ingredients and packaging for our foodservice, food processing, distributor and pharmaceutical customers.

This position coordinates and processes all customer transactions related to sales orders, interacts with customers and others regarding customer service issues in accordance with company policies and procedures.

* Performs data entry activities and customer communication for all transactions related to assigned customer order requirements. * Appropriately communicates with customer as needed to help facilitate customer satisfaction. * Effectively communicates with related functions, such as sales/marketing, supply chain planning, production, warehousing, logistics, quality, accounting, and co-packers, to help facilitate customer satisfaction. * Appropriately processes customer complaints. * Responds appropriately to requests from customers, brokers and distributors for information. * Maintains customer documentation and related SOP's in accordance with record retention policies. * Regular attendance, timeliness and punctual presence are required. * Timely, accurate and efficient completion of duties.

**Additional Eligibility Requiements** * Appropriately contribute to teams and related project initiatives as assigned. **Education & Experience:** * This requires education and experience is a high school diploma/GED, knowledge of basic work procedures of the job and five to seven years of related job-related experience. * The preferred education and experience is an Associate Degree or some college, sound knowledge related to the job and three to five years of job-related experience. **Required Competencies:** * **Language Skills:** Ability to read and interpret documents such as dictated letters or memorandum, invoices, company policies and various documentation, paying particular attention to grammar. Ability to process routine reports and correspondences. Ability to speak effectively to and communicate with employees and applicants of the organization. Ability to effectively present information to other employees of the organization. Requires excellent telephone skills. * **Mathematical Skills:** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. * **Reasoning Ability:** Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * **Other Skills & Abilities:** Requires the ability to operate a variety of standard business machines and business systems related to the position. **Physical Demands/Work Environment:** * **Physical Demands :** Employee is frequently required to use hands to finger, handle, or touch objects, tools, or controls, sit, and talk or hear. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. * **Work Environment :** Employee is occasionally exposed to risk of electrical shock wet and/or humid conditions, fumes or airborne participles. The noise level in the work environment is usually moderate. * **Protective Equipment :** No protective equipment is generally required. **Travel:** * The employee may occasionally be required to travel for work. Driving and maintaining a valid driver's license is required.