Director Digital Communications

Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms.

Reporting to the Digital Communications VP, the DC Director will bring a strong background in digital experience. The Director’s main duties will be to serve as Product Owner responsible for delivering quality solutions to the enterprise by understanding customer needs, supporting the development of business cases, developing business requirements, and developing, leading and executing project plans. In addition, this resource will interface with various PI business partners on various projects, as appropriate. This position will be located in either Smithfield, Rhode Island or Raleigh/Durham, North Carolina.

* Act as the Digital Communications Product Owner for the Customer Preference Management (CPM) experience Agile team; Lead the execution of the CPM strategy * Understand and enforce the Digital Communications vision for CPM best practices and integrate these elements into create an optimal customer experience * Work with DC colleagues and others to understand the problem to be solved, test new experiences, and ensure success through a customer and rep centric development process * Facilitate the definition of project scope, goals and deliverables * Monitor and report on progress of the project and escalate issues that may impact delivery dates * Must be able to implement and manage project changes and interventions to achieve project outputs. Be flexible to shift direction as new information surfaces. * Must be able to work independently to prioritize tasks and provide leadership, direction and support to project team * Lead project evaluations and assessment of results. Ability to work in a hypothesis driven-design environment, evaluate metrics, and make decisions based on outcomes. * When new insights necessitate changes to the CPM experience, make sure business partners are aware of the broader implications that may impact them as part of the change process * Must be able to work closely with product, segment, design and technology teams to be able to translate business strategies and requirements into a compelling customer experience that represents the Fidelity brand and integrates smoothly onto the available technology platforms * Support a learning agenda which includes customer testing, rep engagement, 3rd party research, and industry best practice

Education & Experience * Bachelor’s degree required, MBA preferred * 7+ years work experience; 3+ years of Agile Experience with Design Thinking and/or Agile development methodology * Financial Services experience preferred * Ability to handle multiple projects at the same time effortlessly * Strong communication and interpersonal skills * Ability to consistently exemplify cross-company collaboration and partnerships * Experience managing complex projects and proven record of delivering on key milestones Skills & Knowledge: * Scrum / Agile * Hypothesis Driven Design / Minimal Viable Product approach * Experience writing use cases * Strong project management skills with experience taking project from concept to launch in a cross-functional manner * Good presentation skills to communicate the strategy and build consensus through both verbal and written forums * Strong written and verbal skills * Strong problem solving and decision-making skills * Flexibility; comfortable tackling ambiguous challenges * Positive, collaborative mindset, with a desire to have fun while working hard