Contact Center Representative

DST Systems, Inc. is a leading provider of strategic advisory, transformative technologies, and operations outsourcing to the financial and healthcare industries.

Contact Center Representative is responsible for responding to telephone inquiries from our shareholder and financial advisers as they relate to the services that we provide to our customers.

* Accurately respond to callers by resolving and answering questions from shareholders, broker/dealers, third-party entities, institutions, and client fund groups. * Accurately evaluate, verify, and process routine service requests for purchases, redemptions, transfers, new account set ups, maintenance items that are requested by the customers. * Demonstrate a service-oriented approach and use call resolution techniques when escalating calls. * Expedite action items from automated critical and non-critical reports. * Cross train in different areas to expand knowledge base and to advance skills and proactively offer assistance to other areas when needed. * Make outbound calls to provide customers with updates or to gain additional information. * Adhere to specific quality call standards as it relates to the overall customer experience * Perform special project assignments (e.g., data entry, outbound calls, research, special authorizations, etc.).

* Previous banking, financial services, retail, and/or customer service experience or exposure * Excellent written and/or verbal communication skills along with a stable work history * Proficient MS Office Skills * High School diploma or equivalent * Ability to type 30+WPM