Customer Service Representative

CSM Bakery Solutions is an international leader in the baking industry, producing one of the industry’s broadest ranges of products for customers in more than 100 countries. Headquartered in Atlanta, Georgia, CSM is dedicated to developing and providing solutions that drive customer growth and success. We offer a broad, innovative portfolio of premium quality bakery ingredients, finished products and services for retail and foodservice markets as well as artisan and industrial bakeries.

This individual manages the relationship for one or more CSM’s customers. Responsible for providing total customer service in a cost efficient manner; assure order process flow to ensure customer satisfaction for prompt and accurate delivery of products.

* Represents CSM as point person for Customer Service related actives * Monitors orders from the point of entry, shipping and delivery * Company/Customer advocate; manages order fulfillment to assure customer satisfaction * Liaison for sales; monitoring accounts and knowledgeable of customers needs * Work with support departments to resolve pricing issues * Work to resolve carrier issues, warehouse issues, and/or issues with supply chain * Ability to solve routine issues seen in industry, work toward more advanced issues. * Understand and adhere to policies and procedures * Data entry; sending confirmations on orders received via fax, phone, email * Process corrections or changes; communicating to customer, dock, logistics, etc as needed * Ensure accuracy of orders, including warehouse assignment and shipping terms * Timely and daily communication via phone and e-mail * Setup and follow through all customer returns * Process customer credits and debits to accounts receivable with notice to sales, traffic or warehouse personnel on issues related to their area. * Analyze reports (daily action reports, customer related order reports) * Facilitate request for technical service, complaints, inquires, or general communication * Customer updates to OLX customer master files * Keeps supervisor, management, sales team, and customer advised of all issues * Other duties as assigned by management

**Skills/Experience:** * Availability to work beyond regular scheduled hours * Excellent written and verbal communication skills * Computer proficient (Word, Excel, PowerPoint and ERP Systems) * Strong math and basic analytical skills * High level of accuracy in the manipulation and entry of data **Education:** High School Diploma required / College Degree preferred **Years of Experience:** Min 2 years customer service experience required