RETAIL SERVICES TECHNICIAN II

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands.

A mid-level (Level 2) Retail Services Technician provides a high quality vehicle maintenance and repairs. Provides service and delivery of vehicles with exceptional service to customers and is mindful of the control of costs. The technician may work independently or in a team environment.

* Perform Vehicle Maintenance: change oil, oil filter, fuel filter, transmission flush, and inspection of vehicle for mechanical deficiencies. * Performs some more complex repairs, advanced diagnostics, engine and driveline diagnosis and parts replacement and some fabrication. * Based upon certification levels, perform various repairs and maintenance which may include diagnosis and repair of: OBD II systems, brake components, tires, tune-ups, suspension components, electrical systems, State Safety Inspections, interior/exterior components, engine and drive line components, etc. * Perform a predefined inspection and light to moderate mechanical repairs to a vehicle. * Perform necessary minor to moderate repairs to vehicles such as: * Mount and Balance tires * Replace bulbs/fuse as needed to complete functionality of associated system * Replace drive belts * Brake repairs on disc brake systems and conventional drum brakes * Coolant system repairs * A/C leak test/ evacuate and recharge * Maintain assigned work area and overall shop in clean and tidy manner at all times. * Perform all assigned work in a safe and conscientious manner at all times as directed by management and Manheim’s safety standards. * Handle and dispose of all fluids as defined by MSDS and in accordance with all Federal, State and local regulations. * Create and maintain vehicle history and maintenance records as defined/directed by management. * Assures prompt repairs by interfacing and coordinating with vendors and other Manheim associates for parts and repairs. May perform roadside assistance as needed. * Perform other duties as assigned by supervisor/manager.

* High School Diploma or equivalent preferred. * 3 - 5 years of vehicle service and repair experience; 1 year of customer service experience preferred. * Industry certifications such as electrical and A/C desired. * OE specific mechanical certifications desired. * Front end, suspension and brake certifications desired. * Computer and Scan tool/drivability diagnosis knowledge preferred. * 4 ASE certifications required. * Must continue training to maintain current A.S.E. status and to meet with technology and changes as they occur. * Requires some A.S.E. Automotive or Truck Certification or other related certifications.