**Key Responsibilities**
* Inspect vehicles for damage, missing parts, mechanical problems and vandalism
* Diagnose problems and estimate repair costs according to appropriate guidelines
* Order repair parts as instructed and perform designated repairs (i.e. replace brake pads, rotors, radiators, gaskets, water pump, hoses, plugs, wires, distributor cap, switches, mirrors, knobs, tires, etc.)
* Perform minor electrical repairs (i.e. electrical components, power windows, power, mirrors, door locks, etc.)
* Check Run/Drive vehicles on sale day to ensure vehicles are operational or can start with jump box assistance
* Perform routine vehicle maintenance on company vehicles, fleet trucks and front end loaders (i.e. mechanical work on brakes, fuel pumps, alternators, air conditioning, oil changes, tire balancing and rotation, replacing batteries, etc.)
* Insure repair orders are completed accurately including use of current rates, labor and parts charges, and manufacturer updates and changes of vehicle requirements
* Perform other duties as assigned by manager or supervisor
* Overtime required (more than 40 hours per week) as business needs dictate
**Change & Innovation**
* Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
* Draws from a variety of sources and experiences to identify alternative solutions
* Adapts in the face of ambiguity or uncertainty
* Embraces changes affecting one’s area
**Customer Focus**
* Focuses on customer needs and preferences in delivering work product
* Delivers impactful, timely solutions that are meaningful to the customer
* Follows up with customers to ensure problems are solved
* Shares information and explains procedures in a way that is easy for others to understand
* Adapts personal style and approach to quickly establish rapport and maintains professional demeanor in all customer situations
**Collaboration**
* Demonstrates “we versus me” thinking
* Willingly provides assistance and support to others
* Works cooperatively with people from diverse backgrounds
* Addresses and resolves conflict directly and constructively
* Builds a relationship network within and across departments
**Drives Results**
* Plans appropriately for daily work and projects
* Delivers consistently strong performance that co-workers can rely upon
* Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
* Recognizes when to escalate a problem to the next level and when to handle it individually
* Negotiates/re-negotiates priorities and competing demands for one’s time
* Maintains a proper pace
* Effective adjustments or repairs
**Effective Communication**
* Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
* Listens actively and carefully to others’ opinions and ideas
* Shares viewpoints openly and directly with others
* Shares timely information with relevant parties
**Develops Self and Others**
* Seeks opportunities to acquire new knowledge and skills
* Shares own experience and expertise with others
* Accepts feedback openly, without becoming defensive
* Learns from experiences, including successes, setbacks, and/or resistance