Senior Technical Support Engineer

Contrast Security

(Los Altos, California)
Full Time
Job Posting Details
About Contrast Security
Contrast Security is the world’s only application security software that quickly and accurately stops hackers from stealing data via web applications – the most successful attack vector. Contrast employs patented, deep security instrumentation to strengthen applications before they’re deployed, protect them in production and provide visibility throughout the application lifecycle. As a result, organizations can act faster against threats and immediately reduce their attack surface.
We are looking for a Senior Technical Support Engineer who is interested in joining our Customer Success team and creating an award winning world-class Customer Success organization. This is a critical position for the company. As a young start up technology company, ensuring customer satisfaction is absolutely essential. This positon requires deep technical and security expertise combined with the ability to fully understand what the user is trying to accomplish. The person in this role will build strong long term relationships with a customer base consisting of very qualified and intelligent software development engineers and security professionals. In order to earn their respect, this person must not only be equally qualified and intelligent, they must demonstrate a total commitment to their success. In addition, this person will lay the foundation of the entire support organization so it can scale into a global, follow-the-sun, first class organization.
* Provide advanced technical support for customers who are using Contrast Security’s application security products * Act as a trusted security advisor for customers who are developing some of the most advanced software applications in existence * Help develop the scalable processes and systems to provide the foundation for a world class follow the sun global support organization * Develop close, long term customer relationships * Work with product and development teams to ensure the focus is on customer success * Provide technical assistance to other groups and partners when they need help * Draft knowledge base and other technical bulletins for customers
Ideal Candidate
* At least 5 years of experience doing Technical Support for a complex security technology product * Detailed knowledge of programming languages such as Java and .net * Deep understanding of build environments for Java and .net * Knowledge of the SDLC, continuous build systems and other software engineering methodologies/systems * Knowledge of LDAP, AD and other system admin functionality * Knowledge of application security and application security vulnerabilities * Expertise in using SalesForce or similar ticketing systems * Knowledge of SaaS and on premise solutions * Strong Collaborator, Solutions Oriented Team Focused * Enthusiastic, Positive Demeanor and Professional Customer Service skills * Strong commitment to reaching your goals consistently * Keen sense of ownership * Must Play to Win * Technical College degree


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