Senior Director of User Experience

Contactually converts your contacts to relationships, all through email. The system identifies when you email a new lead, shows what you already know about him, and asks a few specific questions to learn more: how did you meet, how important is he, what are the next steps. The system then parses your response and automatically pushes all rich data to your CRM.

As the Senior Director of User Experience, you own and will drive the end to end customer experience of our product. You are responsible for the vision, strategy, roadmap, and delivery of game changing user experiences and design that delight our customers worldwide. You’re a born collaborator with a broad range of skills - you can talk technology with developers, acquisition and retention with marketing, business strategy with product managers and bring it all together in a simple, easy to use and understand way for our customers. The ideal candidate is a hands-on leader capable of designing product features while managing and mentoring a team. You understand the fundamentals of user-centered design, have solid visual and interaction skills, as well as the ability to conduct appropriate user research. You are Contactually’s user experience champion!

* Lead the customer-centric user experience design of websites and applications. * Provide UX leadership and direction to a team of UX professionals. * Plan and execute qualitative and quantitative user research studies. * Work in conjunction with product, and go-to-market teams on an iterative design process * Report back findings, communicating the voice of the user to stakeholders and other team members. * Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes. * Remain engaged throughout the project to ensure the desired UX is being delivered as expected. * Be aware of new opportunities, technologies and trends in UX * Manage the workflow and assignments for team members and oversee their work output. * Set annual performance objectives, development plans and conduct annual performance reviews with each direct report.

* BA / BS degree in design, user experience, human factors, psychology or equivalent work experience * 7+ years of design experience, with 3+ years in a leadership role * Proven ability with both design oversight and hands-on creation of highly crafted user experience design deliverables, including wireframes, customer journeys, concepts, information design and screen layouts * Extensive experience in interface design, research, and new product development utilizing Lean UX methods * Proven success designing world class mobile experiences (both native app – iOS and Android, and responsive/adaptive designs in browser) * Strength in building relationships and effective communication with various internal and external audiences * Outstanding portfolio that shows a hands-on UX track record with a range of customer-focused or user-focused software design solutions * Working experience with prototyping for micro-interactions using tools such as Framer.js, InVision, Axure, Adobe suite, AfterEffects etc. * Excellent verbal, written and presentation skills