Technical Operations Director

For more than a century, CNA has been there for our customers and has evolved to meet the needs of our times. We continue a powerful legacy built on expertise, solid products and great service.

Leads and directs an IT Operations support area, and is responsible for and works with internal business partners in the implementation and post-deployment support of complex technology infrastructure projects which typically span multiple business functions and computing platforms.

* Leads and directs the staff and work activities within an IT and Operations area and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction. * Consults with business area management, technology infrastructure staff, suppliers and end-users in the support and implementation of new and existing technology infrastructure. Leads the identification and resolution of complex IT operations and performance issues. * Monitors and manages the group budget and participates in the departmental budgeting process. * Stays up to date on trends and developments within functional area of expertise and within the insurance industry. * Reviews systems specifications, technical and training implementations plans and leads complex post-deployment support projects with clients, developments staff, technology engineering, and vendors

**Skills, Knowledge, & Abilities** * Strong client and team interpersonal and leadership skills with the ability to motivate and influence others * Excellent management and project management skills and ability to organize and plan effectively to meet both short and long range goals and objectives * Industry and company knowledge as well as strong knowledge of the essential functions performed by the team * Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service * Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner * Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects * Strong customer focus with a mindset towards continuous improvement and providing superior solutions to internal and/or external customers * Uses Metrics and information analysis and accesses technology resources as needed * Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win * Helps other to excel through collaboration and building strong relationships * Thinks creatively and uses diverse ideas to solve problems **Education & Experience** * Bachelor's Degree or equivalent work experience * Typically a minimum of ten years’ experience in a related industry, shared services and/or support function along with management experience