Customer Account Manager

In 1933 Byrne Dairy began selling high quality milk in glass bottles and delivering it to Central New York homes in horse-drawn wagons. It was the commitment to exceptional quality and the strong desire to produce the finest products every day to its customers that set Byrne Dairy apart.

Responsible for implementing ongoing activities related to maintaining and developing value-added partnerships within key accounts.

* Supports Sales Leadership in the management of sales, and relationships with key customers. * Establishes productive, professional relationships with key personnel in assigned customer accounts. * Acquire a thorough understanding of key customer needs and requirements. * Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. * Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts. * Supports a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for designated periods. * Proactively assesses, clarifies, and validates customer needs on an ongoing basis. * Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Company personnel. * Submit monthly and quarterly sales recaps outlining account activity. * Promote and provide excellent customer service with all customers.

* Bachelor’s degree in Business Marketing or related field. * 5+ years’ experience in account management, with an emphasis on Customer Service. * Must be willing to travel