Senior Banking Center Manager

BOK Financial

(Oklahoma City, Oklahoma)

Full Time

Job Posting Details

About BOK Financial

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.

Summary

The Senior Group Banking Center Manager is responsible for leading employees assigned to multiple banking center locations to ensure the total team achieves production/performance goals. Objectives are accomplished through multiple sales/leadership activities. Develops and coaches employees to achieve sales and client experience objectives. The level assigned to the banking center “group” reflects its size, profitability, contribution and operational complexity.

Responsibilities

- Plans and executes the banking centers’ sales activities to achieve goals; allocates appropriate activity expectations and production goals; conducts sales meetings, makes business calls, leads teleconsulting efforts, conducts team huddles, conducts product knowledge clinics; ensures plans achieve proper financial growth objectives; Manages client relationships; Opens accounts and processes loan applications. Fosters an environment of consultative and ethical sales practices, ensure the Needs Assessment requirement process is executed.
- Ensures staff activities, processes and behaviors are aligned to deliver an exemplary experience; leads the efforts to recover from any customer service breaks and escalates issues to leadership when appropriate; reviews Client Experience results and enacts plans to improves.
- Exercise usual authority of a manager including on-boarding, performance appraisals, salary recommendations, coaching and corrective action. Communicate directives from upper management and translates into action items. Ensures compliance to regulations, policies and procedures. Fosters a working environment that creates engaged employees. Directly coaches and develops the Assistant Banking Center Manager and Banking Center manager; Works with the Assistant Banking Center Manager and Banking Center manager to coach and develop the Relationship Bankers and Tellers; Leads employees to achieve or exceed business objectives.
- Develops and maintains partnerships with representatives of Bank lines of; ensure clients are introduced to the appropriate partner to have their financial needs met. Position banking center team members to effectively sell the total Bank.
- Ensures banking centers are in compliance with operating policies and procedures and regulatory requirements; authorizes transactions, Deposits, Official checks, and wire transfers within pre-established levels of authority.
- Represents the Bank and our brand in the community to further enhance its image and to develop additional business.

Plans and executes the banking centers’ sales activities to achieve goals; allocates appropriate activity expectations and production goals; conducts sales meetings, makes business calls, leads teleconsulting efforts, conducts team huddles, conducts product knowledge clinics; ensures plans achieve proper financial growth objectives; Manages client relationships; Opens accounts and processes loan applications. Fosters an environment of consultative and ethical sales practices, ensure the Needs Assessment requirement process is executed.
Ensures staff activities, processes and behaviors are aligned to deliver an exemplary experience; leads the efforts to recover from any customer service breaks and escalates issues to leadership when appropriate; reviews Client Experience results and enacts plans to improves.
Exercise usual authority of a manager including on-boarding, performance appraisals, salary recommendations, coaching and corrective action. Communicate directives from upper management and translates into action items. Ensures compliance to regulations, policies and procedures. Fosters a working environment that creates engaged employees. Directly coaches and develops the Assistant Banking Center Manager and Banking Center manager; Works with the Assistant Banking Center Manager and Banking Center manager to coach and develop the Relationship Bankers and Tellers; Leads employees to achieve or exceed business objectives.
Develops and maintains partnerships with representatives of Bank lines of; ensure clients are introduced to the appropriate partner to have their financial needs met. Position banking center team members to effectively sell the total Bank.
Ensures banking centers are in compliance with operating policies and procedures and regulatory requirements; authorizes transactions, Deposits, Official checks, and wire transfers within pre-established levels of authority.
Represents the Bank and our brand in the community to further enhance its image and to develop additional business.

Ideal Candidate

- Extensive knowledge of consumer financial products and services. Full technical knowledge of core branch banking products and working knowledge of non-core products.
- Extensive knowledge and understanding of consumer laws and government regulations
- Advanced knowledge of sales management techniques and concepts
- Excellent client service, relationship building and business development skills
- Strong interpersonal skills including oral and written communication skills
- Good PC application skills
- Proven ability and desire to coach employees for improved performance
- Ability to make quality management decisions in a fast-paced, high-volume environment
- Ability to motivate others, provide leadership, and demonstrate good team building skills
- Ability to effectively support employees and clients and drive results across multiple banking center locations
* This level of knowledge is normally acquired through completion of a Bachelor’s Degree in a business related field and 6 – 8 years experience in a management/supervisory capacity in a financial institution, or equivalent experience of 10+ years. 
* Experience managing multiple branch locations is preferred.

Extensive knowledge of consumer financial products and services. Full technical knowledge of core branch banking products and working knowledge of non-core products.
Extensive knowledge and understanding of consumer laws and government regulations
Advanced knowledge of sales management techniques and concepts
Excellent client service, relationship building and business development skills
Strong interpersonal skills including oral and written communication skills
Good PC application skills
Proven ability and desire to coach employees for improved performance
Ability to make quality management decisions in a fast-paced, high-volume environment
Ability to motivate others, provide leadership, and demonstrate good team building skills
Ability to effectively support employees and clients and drive results across multiple banking center locations
This level of knowledge is normally acquired through completion of a Bachelor’s Degree in a business related field and 6 – 8 years experience in a management/supervisory capacity in a financial institution, or equivalent experience of 10+ years.
Experience managing multiple branch locations is preferred.