Customer Service Specialist

Blinds.com, based in Houston, Texas, is the largest online seller of blinds.

Have you ever wondered what a day in the life of a superhero was like? To think with lightning speed and accuracy solving seemingly impossible dilemmas? If you’re ready to dust the cobwebs off your cape and be the hero that others aspire to be, we have a life-changing opportunity for you! Blinds.com is searching for their next customer-oriented champions to resolve customer issues with superb accuracy and efficiency. As you uphold our sky-high level of service excellence, you’ll make it surprisingly easy for customers to shout “WOW” and continue to do business with us. Our Customer Service Specialists make a difference in the lives of our customers by keeping their needs first and turning difficult situations into positive interactions

* Bring your can-do attitude to inbound customer calls and use your problem-solving skills to deliver the right solution * Multitask! Switch between multiple screens, input the correct information, and consult with customers, all while thinking of innovative ways to continuously provide that sky-high level of service * Serve as a first level of contact regarding customer service inquiries and issues * Act as a liaison between customers and vendors * Assist with orders, errors, product and policy questions, cancellations, and other queries * Be in control of your own performance-based compensation by meeting and exceeding customer service performance standards in key performance metrics * Bond with your colleagues by sharing clues, evidence and tidbits of customer service advice in order to continuously improve * Meet with your coach to set professional, measurable goals for yourself and strive to attain and surpass them * Be a constant ambassador of our core values and mission statement by providing great ideas and feedback * Perform other duties as required by Leadership

* Prior customer service experience in the window covering, interior design, or retail industries can be helpful, but not required. Show us your empathy! * Computer-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using various software programs like the Microsoft Office Suite. Skills with a magnifying lens are welcome but not required. * Ability to talk AND listen through strong verbal and written communication skills * Punctuality and adhering to the work schedule * Openness to coaching and feedback * Passion for providing all customers with the right solution to their unique situation * Yourself! Tell us about your hobbies, interests, and goals. Do you share our core values? * Flexibility in scheduling is a must! We are available for our customers on weekdays from 7 am to 10 pm CT and weekends from 9 am to 6 pm CT to service all time zones