Member Care Specialist

Angie's List is a word-of-mouth network, helping more than 2 million households find the best service companies and health care in their area.

* Receives incoming calls to provide quotations for new business, renewals, or changes. * Submits member feedback and reports on Angie’s List. * Responds to incoming email inquiries and occasionally utilizes prewritten drafts. * Utilizes quick computer navigation and skills to provide best customer service experience. * Follows operating procedures for customer service daily. * Resolves problems and handles customer issues in a professional manner. * Updates member’s records and records events of transaction. * Creates and maintains computer files and suspense for any needed follow-up action. * Resolves complaints, documents in proper data bases and completes any follow up. * Assists current members with issues as needed. * Performs other related duties as required or assigned.

* Possession of High School Diploma required, Bachelor’s degree strongly preferred. * Experience in customer service and sales. * Call center experience is a plus. * Ability to type 40 words per minute, perform detailed-data entry, perform extensive internet research, and utilize strong computer skills. * Strong communication skills, including verbal and written. * Strong attention to detail.